Talk to us about... | We can help with... | Self-service options | Adviser Service team |
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Agency Maintenance | New agency applications Changes or updates to existing agencies System support nib adviser access registration and queries | Advisers can obtain a Member listings report via nib Adviser Access.
| Contact your Adviser Partner Manager or email advisersupport@nib.co.nz.
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Adviser Support | Member correspondence Queries around quoting Policy and member enquiries Request for policy information
| Advisers can download current renewal certificates and access digital copies of forms, brochures, policy documents, etc. via nib Adviser Access.
| Call 0800 238 642 or email adviser@nib.co.nz
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Commissions | Commission enquiries | | Email commissions@nib.co.nz |
Health New Business | New business enquiries Policy document issuing
| Advisers can get fast quotes and sign up clients to nib via nib Adviser Access.
| Call 0800 238 642 or email newbusiness@nib.co.nz |
Health Claims | Existing claims and excess enquiries Questions about pre-approvals or claims
| Policy holders can submit claims and pre-approvals or view claims history, status, and documentation anytime online at mynib.co.nz or via my nib NZ app.
Advisers can view the latest claims status updates for their clients via nib Adviser Access.
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Health Policy Changes | Changing plans or excesses Adding and removing members Updating contact details Updating payment details | Policy holders can submit a query, change request, or update their contact details anytime online at mynib.co.nz or via my nib NZ app.
| Call 0800 238 642 or go to nib.co.nz/contact-us |
Health Underwriting | Underwriting enquiries Reviewing policy loading and exclusions
| | Call 0800 238 642 or email underwriting@nib.co.nz
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Life Service | New business enquiries Policy document issuing Policy maintenance Changing cover | Policy holders can submit a query, change request, or update their contact details anytime online at mynib.co.nz or via my nib NZ app. | Call 0800 238 642 or email lifeservice@nib.co.nz |
Life Underwriting | Underwriting enquiries Reviewing policy loading and exclusions Pre-assessments | | Call 0800 555 642 or email lifeunderwriting@nib.co.nz
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Life Claims | New and existing claim enquiries | | Call 0800 238 642 or email lifeclaims@nib.co.nz
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Group Health | New group quotes Group enquiries Group policy administration | | Call 0800 238 642 or email grouphealth@nib.co.nz
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Group Life | New group quotes Group enquiries | | Email groupquotes@nib.co.nz
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nib Collateral | Physical application forms, brochures, and nib envelopes | Advisers can order physical forms, brochures, and envelopes from Blue Star. Register with your UAN number. | |
